Shipping & Returns
We ship to all 50 states.
Orders will usually ship within 2-3 business days. Orders placed on Friday, Saturday, Sunday, and Holidays are not processed until the following business day.
An automated e-mail will be sent when your order is shipped and your funds are captured. If we do not have a product in stock, you will receive an email with any backorder or cancellation information.
FREE Standard Shipping on orders of $100.00 or more.
$8.00 Standard Shipping on orders less than $100.00.
Standard (Ground) shipping via UPS ground or UPS SurePost is available within the Contiguous United States (lower 48 states). Actual shipping time is 3-8 business days.
Saturday delivery is not available.
$16.00 UPS 2nd Day Delivery
$25.00 UPS Next Day Delivery
Expedited Shipping via UPS 2 business day service and Next Day shipping via UPS next business day is available within the Contiguous United States (lower 48 states), for orders placed on business days before 11:30 am C.S.T. Orders placed past 11:30 am will be shipped the following business day. Orders placed on any National Holiday will be shipped the next business day. We do not deliver on Saturdays. Expedited Shipping is NOT available to Alaska, Hawaii, Puerto Rico, and Military addresses.
Ecalzado gladly accepts returns of unworn, undamaged, or defective merchandise purchased online for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Accessories and shoe care must be unopened and unworn.
Shoe Shops cannot accept returns of merchandise purchased from Ecalzado.com
You are responsible for shipping your merchandise to our returns department. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise.
Return to the address below:
2520 NW 97 th Ave., Ste 100
Doral, FL 33172
Toll Free: 305-468-9560
HRS M-F 9:00 am – 5:30 pm (EST)
You must fill out a return or exchange form. We will email the form to you upon request
You will need Adobe® Acrobat® Reader to view PDF documents. Download a free copy from the Adobe Web site.
Refunds will be made in the form of the original payment. Funds will be returned to your credit card or PayPal account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days.
If you meet the return policy requirements, you will then be credited the purchase price of the shoes. You will receive an email to confirm your refund. Shipping charges are non-refundable.
If further assistance is needed or if you have questions please contact our customer service department by phone at +1 786 604 6862 or by email at [email protected]